There may be cases when your Customer / Sub-Reseller leaves the system for making the payment or adding funds, but due to some reason they never get back to our system. Therefore, the system would not know whether you have received the amount or not. This transaction would display the status as AuthStarted. In this case, you would have to manually login to your merchant account with your Payment Gateway and check if you have received the payment or not.
After verifying the above, you would have to Approve / Decline the Transaction.